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- Select Incident > User > New Incident.
- Specify the details for all mandatory fields on the New Incident page and then click SUBMIT.
- A new Incident is logged successfully.
Field Description
Mandatory Attributes | Description |
|---|---|
Environment | Customer can able to select the Environment on to which there are intended to raise Incident. |
Priority | The Priority of the Incident; optional but if it’s a critical outage, customer can able to select the applicable Priority. |
Classification | Classify your Incident. |
Impact | Select the applicable Impact. |
Symptom | A short detail on what kind of issue/unusual behavior you are facing. |
Description | A detailed explanation of the issue/unusual behavior along with page navigation details. It is also advised to add a few steps to reproduce the issue along with screenshots which will be added value. |
Attachments | Screenshots or documents for reference. |
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