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This document needs to be used along with the SummitAI Installation Guide. The SummitAI IT Management Suite can be installed in both environments, On-Premise and On Cloud. The following sections describe the hardware and software requirements of SummitAI Management Suite.
Minimum Hardware Requirements
- Intel Xeon Quad-Core processor or equivalent
- 8 GB of RAM
- 250 GB Hard Disk (Minimum 100 GB)
Minimum Software Requirements
- Windows 2012 R2 onwards only
- IIS 7.0 or above (Web Server)
- Dot Net Framework version 4.6.2 and above
- NET State Service start type with Automatic
- Desktop Experience plugin (to generate Graphical reports for Push Report)
Mandatory Upgrades for SummitAI v5.6 or later Versions
To upgrade the SummitAI application to v5.6 or later version, upgrade all the SummitAI Data Collector and SummitAI Proxy Servers to v5.6 or later. Additionally, update the Agents as per the following details:
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Ensure that all the SummitAI Mobile applications are updated to the latest versions. |
Proxy Server / Data Collector / Mobile Web Service
Minimum Hardware Requirements
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- Windows 2012 R2
- IIS 7.0 or above (Web Server)
- Dot Net Framework 4.6.2 and above
- NET State Service start type with Automatic
Database Server Software Requirements
Minimum Software Requirements
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The above mentioned minimum hardware and software requirements are for indicative purposes only. The application experience may not be the best on this minimum configuration. The performance and experience of the application depend on various factors including the customer environment. Please contact Symphony SummitAI Sales or Support Team to understand the implementation and deployment services provided to assess your specific needs.
Additional Configuration
Push Report E-Mail ID Configuration at the Database Level
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Select * from summit_ appconfigsettings |
Push Notifications for SummitAI Web Application
The following are the prerequisites for using push notifications for SummitAI Web Application:
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Localhost (*, localhost, *) is only applicable to use Push Notifications functionality locally in the server. |
Browser Compatibility
Microsoft Edge version 40.15063.674.0 or above.
Note Microsoft IE versions 7, 8, 9 and 11 are End-of-Life (EOL) and are no longer supported from 31st March, 2021. For more information, see Microsoft IE 11 EOL Notification.
Mozilla Firefox version 30 or above.
Note While uploading the license information for SummitAI application using Mozilla Firefox version 42.0, an error message, “Incorrect License File!”, is displayed. This is a known issue reported by SummitAI QA team. This issue is fixed in the later versions of the Mozilla Firefox browser.
- Chrome version 30 or above
- Safari version 5.1.7
When viewing the Application, it is best to view at 1366 x 768 screen resolution.
Network Prerequisites
SummitAI Web Server
Application | Default Port |
|---|---|
Web Server Port | 443 (Configurable during installation) |
SSL Certificate e trusted by the user browsers. | SSL Certificate signed by a valid certificate authority (CA). Example: Digicert, GeoTrust, Comodo, GoDaddy, etc. Note Self-signed or Internal certificates may not be recommended if the deployment is going to be externally published as it will not be trusted by the user's browsers. Comodo, GoDaddy |
Mail Server Ports Help Desk: POP/SMTP/SMTPS Monitoring: SMTP | 110//25/465 25 |
SNMP | 161, 162 |
SSH/Telnet | 22/23 |
WMI – DCOM & RPC (If monitoring has to be done using WMI) | 135, 445, 5000, 5001 & 5002 (Changing Dynamic WMI ports to a limited port involve registry changes in target endpoints) |
Applications | Application-specific ports if applications are to be monitored. |
MSSQL Database Server Port | 1433 (Standard Port) |
DNS/LDAP (In Domain controllers, to enable AD-SSO, ADIMPORT) | 53/445 /389 |
Mail Server Port: SMTP (Cloud Instance) | SNMP Port No. 25 is blocked for cloud instances. User can use any custom port. However, it is recommended to use custom Port No. 587. |
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- Download Erlang version 23.0 for the respective operating system and install.
- Download and install Rabbit MQ server 3.8.13
- Clustering Rabbit MQ
- Summit.BusinessRule.EventListenerService service installation
- Add Config keys in the web. config and app. config file
Refer to the https://docseitdocs.symphonysummitaiatlassian.comnet/wiki/display/PD/Other+Documents documentation link to view and download the Erlang and Rabbit MQ Installation Guide.