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SummitAI Service Management Help

Problem Management

You can configure the level of risk for the Problem Records (PR) to take necessary measures based on the specified Risk for the PR.

To configure Risk values:

  1. Select Problem > Configuration > Risk.
  2. On the RISK page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Risk details. For information about the fields on the RISK page, see Field Description.
  4. Click SUBMIT. A new Risk value is configured.

RISK page
Figure: RISK page

Field Description

The following table describes the fields on the RISK page:

Field

Description

DETAILS

Risk Name

Type in a name for the Risk.

Sort Order

Type in the order number in which order the Risk needs to be displayed in the Risks table.

High Risk

Select check box to configure the Risk is as High Risk.

Active

Indicates the status set for a Risk.

  • If selected, the Risk value becomes an available option on the PROBLEM RECORD pages of the application.
  • If not selected, the Risk value becomes an inactive value. The inactive Risk values are not displayed in the Risk drop-down field on the PROBLEM RECORD pages of the application.

ACTIONS

This section explains the icon displayed on the ACTIONS panel of the RISK page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Risk values configured for the selected Tenant.


Figure: RISK page: List of Risk values

  • To edit a Risk value, click the Risk Name. Make the appropriate changes and click SUBMIT.
  • To display the inactive Risk values, click the Include Inactive check box.

Note:

When the Risk values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Risk value.




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