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Read Complete Release Notes

Feature released in SummitAI Service Management (Alps SP1 HF07)

What's New?

Now, a new option “Apply Changes” is added under the Control section of the SCRIPTING - PAGE NAME (TENANT) page. 

The properties changes of control will be displayed on the page, only when the "Apply Changes" option is selected, else those properties changes will be ignored on a page.

Note:

If a user has an existing script saved for a page, which has properties changes of controls, those changes will not be displayed on the page by default. To apply those properties changes, the user must go to the scripting page, select the individual control, select Apply Changes checkbox, and click SUBMIT.

 Example

The following example demonstrates how to implement the properties changes of control. 

Scenario

Consider that you want to change the name of the field Closure Code Name to Close Code present on the CLOSURE CODE page.

Steps:

  1. Click Incident> Configuration> Incident Masters > Closure Code. The CLOSURE CODE page is displayed.

  2. On the CLOSURE CODE page, select a preferred Tenant. The CLOSURE CODE List page of selected tenant is displayed.


    Figure: CLOSURE CODE page: Tenant Selection: LIST page 

  3. Click ADD NEW on the ACTIONS panel. The CLOSURE CODE DETAILS page is displayed.


    Figure: CLOSURE CODE page: DETAILS page

  4. Click the SCRIPTING icon on the Quick Action Bar. The SCRIPTING - CLOSURE CODE (INFORMATION TECHNOLOGY) page is displayed.


    Figure: PROPERTIES tab

  5. On the SCRIPTING - CLOSURE CODE(INFORMATION TECHNOLOGY) page, under the CONTROL drop-down list, select Closure Code Name.

  6. You can now see the Control ID and Associated Control ID of the Closure Code Name field in the PROPERTIES

  7. Under the PROPERTIES tab, in the Label Text field, edit the name of the field. In this example, the field name is changed from Closure Code Name to Closure Code.

  8. Select the Apply Changes.

    Note:

    By default, the Apply Changes checkbox is not selected.

  9. Select the Active checkbox if the Active checkbox is not selected.

  10. Select the Status as Published and click SUBMIT.

  11. You have successfully changed the name of the Closure Code Name field present on the CLOSURE CODE.





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