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Feature released in SummitAI for ITSM (Sierra)

What's New?

Golden Catalogs are the master catalogs used as a Catalog Management System to manage all the Catalogs in the SummitAI application. Now, the Administrators can map the SummitAI/Customer Catalogs with the Golden Catalogs. This helps the Administrators to manage and maintain the Catalogs of various Categories. The Administrators can map the Catalogs in the following ways:

  • One-to-One Mapping

    Golden CatalogCustomer Catalog
    Create New Distribution ListCreate DL
    Add Recipients to Distribution ListAdd DL user
    Remove Recipients from Distribution ListRemove DL users
    Change Distribution List OwnerChange DL Owner
    Delete Distribution ListDelete DL

  • One-to-Many Mapping

    Golden CatalogCustomer Catalog
    Mobile PhoneSamsung Mobile
    iPhone
    Oppo Mobile

  • Many-to-One Mapping

    Golden CatalogCustomer Catalog
    HP LaptopLaptop
    Lenovo Laptop
    Dell Laptop
    Asus Laptop

These Golden Catalogs are used to map with the Customer Catalogs. Using this, CINDE displays the top three Catalogs based on the mapping between the Customer Catalogs and the Golden Catalogs. Golden Catalogs are used where Customer Catalogs can be mapped.   

CINDE displays the Customer Catalogs first, irrespective of top three Catalogs, and then the Golden Catalogs.  At once, maximum of three most relevant Catalogs are displayed. The following example explains how CINDE displays the Catalogs that are mapped with the Golden Catalogs.

  • If the AI model returns the Customer Catalogs CC1, CC2, and Golden Catalog GC1 (CC3, CC4, CC5, CC6), CINDE displays the following Catalogs:

    • Set 1 - CC1, CC2, CC3 and more option

    • Set 2 - CC4, CC5, CC6

  • If the AI model returns the Customer Catalogs CC1, CC8, and Golden Catalog GC1 (CC2,CC3,CC4,CC5,CC6,CC7), CINDE displays the following Catalogs:

    • Set 1 - CC1, CC8, CC2 and provided more option to display one additional Catalog

    • Set 2 - CC3, CC4, CC5 and provided more option to display one additional Catalog

    • Set 3 - CC6, CC7

  • If the AI model returns the Golden Catalogs GC1 (CC1, CC2, CC3, CC4), GC2 (CC5, CC6, CC7, CC8, CC9) and the Customer Catalog CC10, CINDE displays the following Catalogs:

    • Set 1 - CC10, CC1, CC2 and provided more option to display one additional Catalog

    • Set 2 - CC3, CC4, CC5 and provided more option to display one additional Catalog

    • Set 3 - CC6, CC7, CC8

      Note:

      CINDE displays maximum of 9 Catalogs. Here, CC9 is not displayed as it a maximum of 9 Catalogs can be displayed: CC10, CC1, CC2, CC3, CC4, CC5, CC6, CC7, and CC8).

For more information about Golden Catalog configurations and mapping, see Configuring and Mapping Golden Catalogs Based On Tenant and Approving and Publishing Service Catalog.

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