You can view the list of SRs logged by the End User based on the Category.
To view the End User SR history:
On the SERVICE REQUEST page (Dashboard > ANALYST DASHBOARD > SERVICE REQUEST > MY WORKGROUP > SR ID), click the User Service Request History icon. The USER SERVICE REQUEST HISTORY pop-up page is displayed. For more information about the fields on the USER SERVICE REQUEST HISTORY pop-up page, see Field Description.
Figure: USER SERVICE REQUEST HISTORY pop-up page
Field Description
The following table describes the fields on the USER SERVICE REQUEST HISTORY pop-up page:
Field | Description |
|---|---|
Category | Displays the Category of the SRs with the count of SRs logged under the Category. |
SR ID | Displays the SR ID. |
Request Date | Displays the request date and time for the SR. |
Description | Displays the description of the SR. |
Priority | Displays the Priority of the SR. |
Status | Displays the status of the SR. |