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SummitAI Service Management Help

 

There are couple of reports that can be generated, viewed, and used for analysis by the Analysts, Managers, and Administrators of the Problem Management module.

To view Reports:

  1. Select Reports. The following page is displayed. 

REPORT page
Figure: REPORT page

2. Select the module for which you want to view the reports from the list.

REPORT page - Module list
Figure: REPORT page - Module list

3. Based on the selected module, the relevant reports are listed in the REPORTS section of the page. Click   and  to scroll through the list of reports. Click  icon to hide the REPORTS section of the page. To search for a specific report in the report list, type in the name of the report in the search bar and click the Search icon.

REPORT page - REPORTS section
Figure: REPORT page - REPORTS section

4. Select the report you want to view. The page is populated with the data in the graphical and tabular form.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the REPORTS page.

FILTERS

Click the Filters icon to specify a particular filter criteria to display reports. 

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the report to Microsoft Excel sheet.

Note:

You can create Reports and New Dashboards (BI reports) by clicking and respectively. For more information, see SUMMITAI General (see: Creating New Reports_Gen and Creating New Dashboards).


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