Feature released in SummitAI Service Management (#13944 Problem Management, Alps)
What's New?
Now, the Administrators can add Custom Fields in the Problem Management module.
On the FROM BUILDER page (Admin> Form Builder > Select the Module as Problem Management > The CUSTOM ATTRIBUTES FOR PROBLEM MANAGEMENT page is displayed), the available custom controls are Group, Text/ Text Area, Checkbox, Drop-down, Date, Number, E-mail, File, Price, Website, User, Radio Button, and Multivalued drop-down. In addition to the standard fields, the Administrators can add the required custom controls under the GENERAL and ADDITIONAL INFORMATION tabs of the NEW PROBLEM RECORD page. For more information, see Configuring Custom Fields for Problem Management.