You can retrieve the Service Request of a specific caller using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| SR_GetSRList | POST |
Sample Request
{
"ServiceName": "SR_GetCallerServiceRequest",
"objCommonParameters": {
"_ProxyDetails": {
"AuthType": "APIKEY",
"APIKey": "z+gpzIq8jAwDSv1W1yrbxONlzr4lnbei7rGNGKiCkPs=",
"ProxyID": 0,
"ReturnType": "JSON",
"OrgI D": 1
},
"CallerMobileNo": "",
"CallerID": "5",
"TopServiceRequest": 1
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
CallerMobileNo | STRING | Mobile number of the Caller. You need to specify either CallerMobileNo or CallerID value as a mandatory field. | TRUE |
CallerID | STRING | Unique Identification number of the Caller. | TRUE |
TopServiceRequest | STRING | Number of top SRs to be displayed. | TRUE |
Sample Response
{
"Errors": "",
"Message": null,
"Output": "",
"TokenID": "F4CCCF8B08A76D2254DF7981098526F65FDA0B2209EDCEE2B9A0102185D6252D64340D48177FC86CAF
484D91C15D8783995DBF9F9A5ABDDBF037EF0941996376952EB94D221AF4A4AA7A97A0E307F77BD2F302F73BFBE4EA402E
92C522A3841FC902CC6C83AE384037EB81436747625D109D88D74E8554D5457B78EC1AE4DF51CEF00A5C8D2C4B868A0127
62C1085A7D7751E820314A6A26669D77EE1B744DCCB7470F92",
"OrgID": 0,
"OutputObject": {
"SRDetails": {
"MySRDetails ": [
{
"Ticket_ID": 2776,
"Ticket_No": "SR2843",
"Reg_Time": "2020-09-01 19:01:58",
"Status": "New",
"Description": "New Service Request raised for -General Request
\\Outlook Installation and Configuration",
"wg_Name": "IT",
"CategoryName": "General Request",
"CatalogName": "Outlook Installation and Configuration"
}
]
}
},
"OutputID": 0,
"Input": null
}
Status and Error Codes
For more information, see Status and Error Messages.