Administrators are the users with special privileges who can configure the SUMMIT Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.
You, as an Administrator, can perform the following actions in the Incident Management module:
- Configure the Incident Management module, see Configuring Incident Management Module
- Configure Custom Fields for Incident Management, see Configuring Custom Fields for Incident Management
- Configure Category, see Configuring Category IM
- Configure Closure Codes, see Configuring Closure Codes IM
- Configure Classification, see Configuring Classification IM
- Configure Priority, see Configuring Priority IM
- Configure Impact, see Configuring Impact IM
- Configure Urgency, see Configuring Urgency IM
- Configure SLA Matrix, see Configuring SLA Matrix IM
- Configure SLA Matrix By CI, see Configuring SLA Matrix By CI IM
- Configure Resolution Codes, see Configuring Resolution Codes
- Configure ETR E-mail Notification, see Configuring ETR E-mail Notifications
- Configure Incident Email Notification, see Configuring Incident E-mail Notifications
- Configure Auto Work Orders, see Configuring Auto Work Orders
- Configure SLA Service Window, see Configuring SLA Service Windows IM
- Configure Workgroup SLA Window, see Configuring Workgroup SLA Window
- Configure Pending Reasons, see Configuring Pending Reasons
- Configure Priority Matrix, see Configuring Priority Matrix IM
- Configure User Types, see Configuring User Types IM
- Configure Checklist, see Configuring Checklist IM
- Configure Major Incidents, see Configuring Major Incidents
- Configure Cost, see Configuring Cost
- Configure Rules, see Configuring Rules
- Configure Information Ticker, see Configuring Information Ticker
- Configure SMS Notifications, see Configuring SMS Notification
- Configure Voice Call Notifications, see Configuring Voice Call Notifications
- Configure Log Incident Page, see Configuring Log Incident Page
- Map Standard Operating Procedures, see Mapping Standard Operational Procedures
- Configure Feedback, see Configuring Feedback
- Configure End User Incident Details Page, see Configuring End User Incident Details Page
- Configure Incident Evaluator, see Configuring Incident Evaluator
- Configure TFS-SummitAI Integrations, see TFS-SUMMIT Integration