Retrieve SR Details with Custom Attributes

You can retrieve the SR details with custom attributes based on the Instance using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_GetServiceRequestListDetails	POST

Sample Request

{
    "ServiceName": "SR_GetServiceRequestListDetails",
    "objCommonParameters": {
        "_ProxyDetails": {
            "TokenID": "",
            "OrgID": "1",
            "ReturnType": "JSON",
            "APIKey": "XXXXXXXXXXXX",
            "AuthType": "APIKEY",
            "ProxyID": 0
        },
        "objSR_SearchFilterParam": {
            "Executive": 1,
            "WorkgroupName": "",
            "CurrentPageIndex": 0,
            "PageSize": 1,
            "OrgID": "1",
            "Instance": "Info",
            "Status": "ALL",
            "strUpdatedFromDate": "",
            "strUpdatedToDate": "",
            "IsWebServiceRequest": true,
            "Catalog":null,
            "CatalogName":"",
            "IncludeCatalogAttributes": true
        }
    }
}

Request Parameters

Parameter Name	Type	Description	Notes
Executive	INTEGER	Is the requester an Analyst?	The value is 1, if the requester is an Analyst.
WorkgroupName	STRING	Name of the Workgroup for which the required Incidents belong to.	You can get multiple workgroup Incidents by using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3"
CurrentPageIndex *	INTEGER	Current Index of the page that you are looking into.	For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the CurrentPageIndex value as 1.
PageSize *	INTEGER	Number of records that should be displayed per each page.	For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records.
OrgID *	INTEGER	Unique Identification number of the Organization.	The value must be always 1.
Instance *	STRING	Name of the Instance.	For Example: Information Technology
Status	STRING	Status of the Incidents that should be displayed.	Status can be Open, Reopened, New, Assigned, In-Progress, Pending, Resolved, Closed, and Cancelled. You can get all Incidents with different status' by using comma separation between the status names without a space. For Example: "Status": "Open,New,Assigned,In-Progress"
strUpdatedFromDate	STRING	You can select the date range to get the list of Incidents. Specify the From Date of the Incidents that you want to be displayed.	The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date.
strUpdatedToDate	STRING	You can select the date range to get the list of Incidents. Specify the To Date of the Incidents that you want to be displayed.	The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date.
IsWebServiceRequest *	BOOLEAN	Is the Web Service is a Request or not?	By default the value is always true.
Catalog	INTEGER	Unique Identification number of the catalog.
CatalogName	STRING	Name of the Catalog.	If both the Catalog and CatalogName values are specified, Catalog takes precedence over the CatalogName and displays the appropriate data in the response.
IncludeCatalogAttributes	BOOLEAN	Are the Catalog Attributes required to be retrieved in the Response?	If the value is true, the Catalog Attributes are retrieved in the response. If the value is false, the Catalog Attributes are not retrieved in the response.
* Indicates mandatory fields

Sample Response

{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "84E24D926946CF7F6E2986BA368F4A68581501152518F992FC6F2FCA0FADE13203A0604E00D207911A8094689BBFAD992B91963077844E7429E2A964FBD1F9FFE
D93E303A328BDEBCCF621AC55784021DC6DE1EAD1297FE89F89D0D843BC12BFB438F93CAF52F761FF06B1686AE27488CBACA29C55AC2FE80BCC923DFDC0C133",
    "OrgID": 0,
    "OutputObject": {
        "MyTickets": [
            {
                "SRDetail": [
                    {
                        "ROWNUM": 1,
                        "Ticket_ID": "9L1tteR2ANnUySy81ZUMeg%3d%3d",
                        "SR ID": "SR5299",
                        "TotalRows": 304.0,
                        "Log Time": "2021-03-24 20:00:32",
                        "Status": "Assigned",
                        "Symptom": "New Service Request raised for -Business\\TestCaseCatalog",
                        "Description": "*This SR has been automatically created from CloudHUB according to on-prem self-service provisioning request 
raised by Anish.Anil@harman.com on Fri Feb 05 2021 10:14:00 GMT+0000 (Coordinated Universal Time).<br><br>CloudHub Order: https://cloud.harman.com/hybridprovisioning/reviewOrders/?orderId=1202736 .<br>The requested server has been already provisioned, 
please configure backup service. <br>The host name is: DEMDLX121DB001.Please refer CI ID 18303 in CMDB for the system details.",
                        "Workgroup Name": "SR Group",
                        "Executive Name": "-",
                        "Assigned_Engineer": null,
                        "Priority": "P2",
                        "PriorityColorCode": null,
                        "Resolution_SLA": 60.0,
                        "SLAName": "9 to 5",
                        "CallerName": "vivegan",
                        "UserTypeColor": null,
                        "UserTypeName": null,
                        "Resolution_Time": null,
                        "Age": 16.0,
                        "Resolution_ElapseTime": 548.0,
                        "SLAProgress": 913.0,
                        "IsParentRecord": 0,
                        "UserProfileImageName": "",
                        "CallerUpdate": false,
                        "IsChild": 0,
                        "IsParent": 0,
                        "AssignedToMe": 0,
                        "Reopened": false,
                        "Updated_Time": "2021-03-25T12:08:20",
                        "Customer": null,
                        "Location": "bangalore",
                        "IsAttExists": 0,
                        "Category": "Business",
                        "FullCategory": "Business\\TestCaseCatalog",
                        "CatalogName": "TestCaseCatalog",
                        "CatalogID": 214,
                        "Pending Reason": null,
                        "Vendor Incident ID": "",
                        "Vendor Name": "",
                        "Sup_Function": "Info",
                        "Impact_Name": "High",
                        "Urgency_Name": "urgency1234567890-",
                        "Classification_Name": "Test Node\\Test1\\Alpha",
                        "ScheduledDate": null,
                        "ResolutionCodeName": "",
                        "Response_Deadline": "2021-03-24 20:31:00",
                        "Resolution_Deadline": "2021-03-24 21:01:00",
                        "Response_voilation": null,
                        "Resolution_voilation": null,
                        "Vendor_status": "",
                        "VendorIncidentStartDate": null,
                        "VendorIncidentEndDate": null,
                        "PendingApproverName": "Approved",
                        "AgeClass": "green",
                        "AgingInfo": "0-2 Days",
                        "SLAPercent": "100",
                        "SLAProgressClass": "danger",
                        "Remaining SLA Time": null,
                        "Solution": null,
                        "User Log": null,
                        "Private Log": null,
                        "Caller_EmailId": "vivegan.jeyam@harman.com",
                        "Response_ElapseTime": 548.0,
                        "Closure_Code_Name": null,
                        "Response_SLA_Reason": "",
                        "Resolution_SLA_Reason": "",
                        "AttachmentNames": null
                    }
                ],
                "SRCustomAttribute": [
                    {
                        "ID": 2,
                        "ServiceTicketID": "SR5299",
                        "Group_Name": "General Area",
                        "IM_CtAttribute_ID": 129,
                        "SR_CtAttribute_Name": "Data",
                        "AttributeText": "ChangesetSRMV.txt"
                    },
                    {
                        "ID": 3,
                        "ServiceTicketID": "SR5299",
                        "Group_Name": "General Area",
                        "IM_CtAttribute_ID": 131,
                        "SR_CtAttribute_Name": "Text Check",
                        "AttributeText": "Testing this text box"
                    },
                    {
                        "ID": 4,
                        "ServiceTicketID": "SR5299",
                        "Group_Name": "General Area",
                        "IM_CtAttribute_ID": 132,
                        "SR_CtAttribute_Name": "Autofill Check",
                        "AttributeText": "Srilanka"
                    },
                    {
                        "ID": 5,
                        "ServiceTicketID": "SR5299",
                        "Group_Name": "General Area",
                        "IM_CtAttribute_ID": 133,
                        "SR_CtAttribute_Name": "Drop Check",
                        "AttributeText": "Lenovo"
                    },
                    {
                        "ID": 6,
                        "ServiceTicketID": "SR5299",
                        "Group_Name": "General Area",
                        "IM_CtAttribute_ID": 134,
                        "SR_CtAttribute_Name": "MultiDrop Check",
                        "AttributeText": "A3,C1,A1"
                    },
                    {
                        "ID": 7,
                        "ServiceTicketID": "SR5299",
                        "Group_Name": "General Area",
                        "IM_CtAttribute_ID": 135,
                        "SR_CtAttribute_Name": "Date CHeck",
                        "AttributeText": "Mar 31 2021  5:30AM"
                    }
                ],
                "CustomAttribute": [
                    {
                        "ID": 1,
                        "ServiceTicketID": 5299,
                        "Group_Name": "Default Group",
                        "SR_CtAttribute_ID": 455,
                        "SR_CtAttribute_Name": "Name",
                        "AttributeText": null
                    },
                    {
                        "ID": 2,
                        "ServiceTicketID": 5299,
                        "Group_Name": "In Group",
                        "SR_CtAttribute_ID": 459,
                        "SR_CtAttribute_Name": "Name1",
                        "AttributeText": null
                    }
                ],
                "MVCustomAttribute ": []
            }
        ]
    },
    "OutputID": 0,
    "Input": null
}

Status and Error Codes

For more information, see Status and Error Messages.

Retrieve SR Details with Custom Attributes

Request Parameters

Status and Error Codes

Release Notes | Installation Guide | Other Documents