Enhanced Grid View for Better Tracking

The Notification Parser List page is updated with the new columns for better tracking. You can now get a sense of which rule is configured for which action and make the changes quickly. The new columns introduced from DENALI SP3 release onwards are ACTION, Updated By, Last Updated Time, and Order No.

To view the list of Notification Parser rules:

Select Admin > Notifications > Notification Parser.

Select the Tenant from the Tenant list for which you want to view the list of Rules configured.
List of Rules for the respective Tenant is displayed as shown in the following figure.

Figure: Notification Parser List page

Column Name	Description
Rule Name	Indicates the Notification Parser Rule name.
Workgroup	Indicates the Workgroup type which can be Email or WhatsApp.
Mailbox	Indicates the Mailbox configured for the respective Notification Parser Rule.
From Email ID	Indicates the From Email ID where the emails are sent to create a Service Request.
Actions	Indicates whether it is Log SR, Log Incident, Log Call, Update Incident, Update SR, or Approve SR. It helps to understand that the rule is configured to create an SR via an email.
Updated By	Indicates the user who has last performed the Parser Rule changes.
Last Updated Time	Indicates the date and time when the rule was last updated.
Order No	Indicates the order number assigned to the respective rule. Lower the Order Number, higher would be the priority for processing the Rule. For example, Rule A with Order Number 1 gets higher priority over Rule B with Order Number 2.