SummitAI Service Management Help

Contents
Release Management
Release Record
Analysts
Creating Release Records
Viewing List of Release Records
Approving Release Records
Administrators
Configuring Checklist
Configuring Impact
Configuring Priority
Configuring Risk
Configuring Priority Matrix
Configuring Urgency
Configuring System Impact
Configuring User Impact
Configuring Additional Approver

What is System Impact?

System Impact refers to the list of systems (Services) that are getting affected due to implementation of a Release Record (RR) or whose configuration attributes are getting modified due to the implementation of a RR. For example, Outlook issue, Office Communicator issue, Server Down issue, Intranet/Internet access problem, and so on. You can configure the System Impact details for a RR.

To configure System Impact values:

Select Release > Configuration > System Impact.
On the SYSTEM IMPACT page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in the new Impact details. For information about the fields on the SYSTEM IMPACT page, see Field Description.
Click SUBMIT. A new System Impact value is configured.

SYSTEM IMPACT page

Figure: SYSTEM IMPACT page

Field Description

The following table describes the fields on the SYSTEM IMPACT page:

Field	Description
DETAILS
System Impact Name	Type in a name for the System Impact.
Sort Order	Type in a numeric value, which indicates the sequence number in which the System Impact will be displayed in the System Impact list on the configuration pages of the application.
Active	Indicates the status of the System Impact value. If selected, the System Impact value becomes an available option on the other pages of the application. If not selected, the System Impact value becomes an inactive value. The inactive System Impact values are not displayed in the Impact list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SYSTEM IMPACT page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Impact values configured for the selected Tenant.

SYSTEM IMPACT page: List of system impact values

Figure: SYSTEM IMPACT page: List of System Impact values

To edit a System Impact value, click the System Impact Name. Make appropriate changes and click SUBMIT.
To display the inactive System Impact values, click the Include Inactive check box.

Note:

When the System Impact values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Impact value.

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