Service Request Status Report SRM

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Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

 Service Request Management

Service Request Management

Report Description

This is a graphical representation of the count of SRs open, resolved, within response SLA, and within resolution SLA by Priority.

SERVICE REQUEST STATUS REPORT page
Figure: SERVICE REQUEST STATUS REPORT page

On the table, click the SR count hyperlink to view the SR list for the selected closure type. On the SERVICE REQUEST LIST pop-up page, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SERVICE REQUEST STATUS REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SERVICE REQUEST STATUS REPORT.


Figure: SERVICE REQUEST STATUS REPORT page: Filters pop-up page

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.