Authorizing Knowledge Records

SummitAI Service Management Help

Contents
Knowledge Management
End Users
Knowledge Dashboard
Analysts
Viewing List of Knowledge Records_KRs
Adding Knowledge Records (KRs)
Authorizing Knowledge Records (KRs)
Approving Knowledge Records (KRs)
Publishing Knowledge Records (KRs)
Administrators
Configuring Category
Configuring Classification
Configuring Knowledge Record Approvers
Configuring Reasons
Configuring External Websites
Configuring Custom Fields For Knowledge Management
Configuring Knowledge Management Module
Viewing Reports_KM
Feedback Report
Least Viewed KRs Report
KB Status Report

After a Knowledge Record is created, the Workgroup Owner should authorize the Knowledge Record. The Authorizer can also edit the KR if required.

Click Knowledge > User > Knowledge Record List.
On the KNOWLEDGE RECORD LIST page, click the KR ID.
On the KNOWLEDGE RECORD ID page, click APPROVAL on the ACTIONS panel. The APPROVAL pop-up page is displayed.

Figure: APPROVAL pop-up page
Select Authorized in the Approval Status drop-down list, specify the remarks and click SUBMIT to authorize the Knowledge Record.