Configuring Impact_CM

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Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Contents
Change Management
Change Manager
Change Record Status
Change Types
Various Roles in Change Management Approval Flow
End Users
Creating Change Request
Viewing Change Request
Analysts
Creating Change Records
Approving Change Records
Creating Tasks for Change Records
Logging Defects
Creating Standard Templates
Scheduling CAB Meeting
Viewing List of Change Records (CRs)
Viewing List of Tasks
Administrators
Configuring Change Management Module
Configuring Change Category
Configuring Category
Configuring Custom Fields for Change Management
Configuring Change Advisory Board (CAB) Members
Configuring Defect Severity
Configuring Defect Priority
Configuring Fields
Configuring Impact
Configuring Lead Period
Configuring PIR Reviewer
Configuring Priority
Configuring Priority Matrix
Configuring Risk
Configuring Risk Matrix
Configuring Risk Questions and Answers
Configuring Change Manager
Configuring Change Types
Configuring Closure Codes_CM
Configuring Status
Configuring Checklist_CM
Configuring System Impact
Configuring Task Template
Reports
Change Record List
Change Record Schedule Report
Change Type Report
Change Record Workgroup Report
Change Record Status Summary Report

What is Impact?

Impact defines the effect of a Change on the users (how many users). You can configure and modify the Impact values for a Tenant.

To configure Impact values:

  1. Select Change > Configuration > Impact.
  2. On the IMPACT page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Impact details. For information about the fields on the IMPACT page, see Field Description.
  4. Click SUBMIT. A new Impact value is configured.

    IMPACT page
    Figure: IMPACT page

Field Description

The following table describes the fields on the IMPACT page:

Field

Description

DETAILS

Impact Name

Type in a name for the Impact.

Sort Order

Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Impact list on the configuration pages of the application.

Default

Select this check box to display this Impact value as the default Impact value on the other pages of the application.

Active

Indicates the status of the Impact value.

  • If selected, the Impact value becomes an available option on the other pages of the application.
  • If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the IMPACT page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Impact values configured for the selected Tenant.

Figure: IMPACT page: List of Impact values

  • To edit an Impact value, click the Impact Name. Make the appropriate changes and click SUBMIT.
  • To display the inactive Impact values, click the Include Inactive check box.

Note:

When the Impact values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Impact value.