SummitAI Service Management Help

This configuration is used to restrict review and closure of CRs to specific set of users based on the Change Type and Category. For example, a Normal Change that is Major needs to be reviewed and closed only by the CIO. You can add, modify, or remove PIR Reviewer for a combination (Tenant, Change Type and Category). Only the configured PIR Reviewer can review and close the Change Record. If not configured for a combination (Tenant, Change Type and Category), the CAB, Change Manager or Analysts will be able to review and close a CR.

To configure PIR Reviewer:

Click Change > Configuration > PIR Reviewer.
On the PIR REVIEWER page, click ADD NEW.
Select the Tenant and fill in all the details on the PIR REVIEWER page. For information about the fields on the PIR REVIEWER page, see Field Description.
Click SUBMIT. A new PIR Reviewer is configured.

Figure: PIR REVIEWER page

Field Description

The following table describes the fields on the PIR REVIEWER page:

Field	Description
DETAILS
Change Type	Select the Change Type for which you want to configure the PIR Reviewer.
Category	Select the Category from the drop-down list.
PIR Reviewer	Type in the name of the person you want to configure as PIR Reviewer for the selected Tenant. You can also click Search icon to search the name of the user you want to configure as PIR Approver (see:Searching Users).
Active	If Active check box is selected, the PIR Reviewer configuration for the selected Tenant becomes active.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PIR REVIEWER page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured PIR Reviewer for the selected Tenant.

Figure: PIR Reviewer: List page

To edit a PIR Reviewer, click the ID. Make the appropriate changes and click SUBMIT.
To display the inactive PIR Reviewers, click the Include Inactive check box.

Note:

When the PIR Reviewers are displayed under the LIST table, ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new PIR Reviewer.

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