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Incident Management
End Users_IM
Analysts_IM
Administrators IM
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Assigned to Workgroup Report_IM
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Audit Flow_IM
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Audit Log
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Auto Complete Assistance_IM
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Average Response and Resolution Report IM
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AVG Incident Per User Report
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CI Report_IM
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Customer Satisfaction Survey (CSAT)_IM
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Daily Incident Report
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First Call Resolution (FCR)_IM
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Incident and Service Request Monthly Trend Report
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Incident Bounce Report_IM
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Incident Breakup By Priority
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Incident by Category Report
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Incident By Device Report
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Incident Classification and Category Repor_IM
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Incident Classification Pareto Chart Report
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Incident Closure Code Report
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Incident CSAT by Workgroup Report
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Incident Customer CSAT Report
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Incident Dashboard
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Incident FCR Report
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Incident Feedback Report
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Incident Resolution Category Pareto Chart Report
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Incident Resolution Summary By User Custom Attribute Report
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Incident Response and Resolution Time Trend Report
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Incident SLA by Analyst Report
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Incident SLA by Customer Report
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Incident SLA by Location Report
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Incident SLA by User Type Report
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Incident SLA by Workgroup Report
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Incident SLA Trend
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Incident Status_IM
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Incident Status Report
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Incident Trend by User Category
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Incident Trend Report
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Incident Vs. Resolution Time Report
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Incident Vs Problem_IM
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Inflow Incident Timeline
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Kiosk Utilization Report
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Major Incidents_IM
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Medium Wise Incidents Report
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Monitoring SLA_IM
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Open Incident Category Pareto Chart Report
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Open Incident Report
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Parent and Child Incidents IM
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Parent and Child Relationship IM
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Pending Incident Report
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Reminder Details
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Remote Desktop IM
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Reopened Incident Report
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Resolved Incidents Against Time Frame
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Response Time Vs. Resolution Time IM
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Search Incidents Report
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SLA, OLA, and UC IM
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Templates and Rules IM
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Top 20 Callers for Incident Report
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Top 20 Classification Report
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Vendor SLA Report
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View Reports
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Workgroup Effort Report
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Work Order Search Report
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Work Orders IM
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Incident SLA by Business Unit Report
Service Request Management
Change Management_SM
Configuration Management Database CMDB
Knowledge Management
Problem Management
Service Catalog Management
Release Management
Service Portfolio Management
Gamification_Gamification
Call Management_1
Runbook Automation
IT Clinic_SM
SummitAI for ITSM
Working Space SM1 Home
SUMMIT AI Availability Management_Alps
SummitAI Asset Management
SUMMITAI General
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List of Dashboard Reports
Procurement
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List of Advanced Reports 1
Working Space Platform Home
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2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
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2020-11-17_10-57-34_.End User Dashboard vTahoe
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Incident by Category Report