Inflow Incident Timeline
- Former user (Deleted)
- Mayuresh Balaji Kamble (Unlicensed)
- Chilukuri Srinivasa Reddy (Unlicensed)
SummitAI Service Management Help
Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring Category Incident Management
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Information Ticker
Configuring Voice Call Notifications
Mapping Standard Operational Procedures
Configuring End User Incident Details Page
Report Description
This report displays the number of Incidents created, responded, and resolved every hour for the selected date range.
Figure: Inflow Incident Timeline
On the graph, click Incident Responded bar (pink) to view the detailed report on the Incidents responded per hour. See Screen Shot.
Figure: INCIDENT RESPONDED BY EXECUTIVES page
On the table, click the number in hours column to view the list of Incidents in respective status.
Figure: Incident List
ACTIONS
This section explains the icons in the ACTIONS panel of INCIDENT INFLOW TIMELINE page.
Filters
Click FILTERS to open the FILTERS pop-up page and specify the filter criteria to display records in the INCIDENT INFLOW TIMELINE report.
Figure: FILTERS window
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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