Reminder Details
- Former user (Deleted)
- Mayuresh Balaji Kamble (Unlicensed)
- Enterprise IT
SummitAI Service Management Help
Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring Category Incident Management
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Information Ticker
Configuring Voice Call Notifications
Mapping Standard Operational Procedures
Configuring End User Incident Details Page
Report Description
This report displays the Incidents for which the Analysts have set a reminder.
Figure: Reminder Details report
Section 1:
You can customize the fields using the various options in the tool bar. For more information, see SUMMITAI General.
Section 2:
You can filter the report by Tenant, Workgroup, and the Reminder time. Select the required parameters and click UPDATE DETAILS to view the report accordingly.
Section 3:
On the table you can view the list of pending Incidents for which Reminder time is set.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ