Incident Vs. Resolution Time Report
- Former user (Deleted)
- Mayuresh Balaji Kamble (Unlicensed)
- Chilukuri Srinivasa Reddy (Unlicensed)
SummitAI Service Management Help
Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring Category Incident Management
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Information Ticker
Configuring Voice Call Notifications
Mapping Standard Operational Procedures
Configuring End User Incident Details Page
Report Description
The Incident Vs. Resolution Time Report displays the time taken to resolve an Incident (for a selected set of Workgroups and the selected location).
Figure: INCIDENT VS. RESOLUTION TIME REPORT page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT VS. RESOLUTION TIME REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT VS. RESOLUTION TIME REPORT page.
Figure: INCIDENT VS. RESOLUTION TIME REPORT Filters pop-up
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