Incident Classification Pareto Chart Report
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- Shilpa K (Deactivated)
- Chilukuri Srinivasa Reddy (Unlicensed)
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Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring Category Incident Management
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Information Ticker
Configuring Voice Call Notifications
Mapping Standard Operational Procedures
Configuring End User Incident Details Page
This is a Pareto chart based report on top Classification types for the time period you specified (for a selected set of Work-groups and the selected Tenant).
Figure: INCIDENT CLASSIFICATION PARETO CHART Report
By default Top 10 Classifications are displayed as shown in the above screen shot. You can select to view Top 15 Classification, Top 20 Classification, and Top 25 Classification from the Filter By list.
On the graph, click the bar for a classification to view the list of incidents logged for the selected classification. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT CLASSIFICATION PARETO CHART page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the CLASSIFICATION PARETO CHART Report.
Figure: CLASSIFICATION PARETO CHART Report: FILTERS pop up window
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ