Incident Dashboard

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Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
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SummitAI Service Management Help

 Incident Management

Incident Management

Report Description

The Incident Dashboard report displays the SLA Summary, Workgroup Summary and User Group Summary. It also displays the Incidents open by Priority, Workgroup and User Group. For information about viewing reports, see Viewing Reports.

Figure: INCIDENT DASHBOARD REPORT page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT DASHBOARD page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT DASHBOARD report.

INCIDENT DASHBOARD report 
Figure: INCIDENT DASHBOARD report: FILTERS pop-up page

PUSH REPORT

Click PUSH REPORT to send the report to User's E-mail ID.