Configuring Application
- manikandan.subbiah (Unlicensed)
- Mayuresh Balaji Kamble (Unlicensed)
- Chilukuri Srinivasa Reddy (Unlicensed)
SummitAI Service Management Help
Configuring Service Request Management Module
Configuring Custom Fields _SRM
Configuring Work Order- Catalog Mapping
Configuring Workgroup SLA Window
Configuring SLA Service Windows
Copying Data from Incident Management
Configuring Information Ticker
Configuring End User SR Details Page
Configuring SR E-mail Notifications
Configuring SR SMS Notifications
Configuring Recertification Period
The Administrators can configure the Applications to set the category,catalog, and access type of the application.
To configure the Applications:
- Click Request > Configuration > Recertifications > Application Configuration.
On the APPLICATION CONFIGURATION page, a list of all the configured Applications is displayed under the DETAILS section.
Figure: APPLICATION CONFIGURATIONNote:
- The Red color code indicates a inactive Application.
- The Yellow color code indicates a new Application.
Right click on any of the configured Application, a pop-up list with the following options is displayed:
- Create Root Node: Click this option to create a new Root Node/Application. A new Node/Application is created at the top of the configured Node list.
- Create Child Node: Click this option to create a Child Node/Application. A Child Node/Application is created for the selected Node/Application.
- Rename: Click this option to rename a Node/Classification.
- Configure: Click this option to configure the Application.
Figure: APPLICATION CONFIGURATION
Field DescriptionThe following table describes the fields on the APPLICATION CONFIGURATION page:
Field
Description
Application Name
Type in the name of the Application.
Category
Select the category of the Application in the drop-down list.
Catalog
Select the required catalog. All the Service Catalogs configured for the Category are displayed in the drop-down list.
A Service Request is created with the selected Catalog when the configured Application is revoked.Description
Type in the description for the Application.
Access Type
Access Type
Type in type of access for the Application.
Description
Type in the description of the Application Type.
Actions
Click to delete the Access Type.
- Deactive: Click this option to deactivate the Node/Application.
- Click SUBMIT to configure the Application.
ACTIONS
This section explains all the icons on the ACTIONS panel of the APPLICATION CONFIGURATION page.
EXPAND ALL
Click EXPAND ALL to expand all the configured Applications.
- To display the inactive Applications, click the Include Inactive check box.
Note:
When the expanded Applications list are displayed under the DETAILS section, the COLLAPSE ALL action is displayed on the ACTIONS panel. Click COLLAPSE ALL to collapse the Application list.
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