SummitAI Service Management Help

Contents
Service Catalog Management
SPM Vs. SCM SCM
Users
Viewing and Updating Service Catalogs
Creating Service Catalogs
Approving and Publishing Service Catalogs
Configuring Service Catalog Packages
Creating User Groups
Information Service Catalogs
Administrators
Configuring Approvers
Configuring HOD
Configuring Service Category
Configuring SR Approval Workflow

You can configure a Service Category for a Tenant.

To configure Service Category:

Select Catalog > Configuration > Service Category.
On the SERVICE CATEGORY page, click the ADD NEW icon on the ACTIONS panel.
Select the Tenant and type in the new Service Category details. For information about the fields on the SERVICE CATEGORY page, see Field Description.
Click SUBMIT. A new Service Category is configured.

SERVICE CATEGORY page

Figure: SERVICE CATEGORY page

Field Description

The following table describes the fields on the SERVICE CATEGORY page:

Field	Description
DETAILS
Parent Category	Lists all the Category names, which are not mapped to any other Categories as a Child Category. Select a Category from the list to define it as a Parent Category.
Category Name	Type in a name for the Category.
Sort Order	Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Service Category list on the other pages of the application.
Global Category	Select the check box if you want the selected Service Category to be available to all the configured Tenants. Note: If you have selected Parent Category for the new Service Category that you are adding, ensure that the Parent Category is also a Global Category.
Description	Type in a brief description about the Service Category.
Category Image	Click the Upload icon to select an image for the Service Category
Tile Color	Select a color for the Tile.
Active	Indicates the status of the Impact value. If selected, the Impact value becomes an available option on the other pages of the application. If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application.

ACTIONS

This section explains all the icons on the ACTIONS panel of the SERVICE CATEGORY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Service Categories configured for the selected Tenant.

SERVICE CATEGORY page: List of service Categories

Figure: SERVICE CATEGORY page: List of service Categories

To edit details of a Service Category, click the Category Name. Make appropriate changes and click SUBMIT.
To display the inactive Service Categories, click the Include Inactive check box.

Note:

When the Service Categories are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Service Category.

Release Notes | Installation Guide | Other Documents