Analysts
- Chilukuri Srinivasa Reddy
- Mayuresh Balaji Kamble (Unlicensed)
- Enterprise IT
Owned by Chilukuri Srinivasa Reddy
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
2 min read
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The Analysts are the single point of contact between End Users and the IT Service Management of the organization. They are the first contact in an organization for any and all IT questions.
You, as an Analyst, can perform the following actions in the Knowledge Management module:
- Add KRs, see Adding Knowledge Records (KRs). You can also add KB using resolved Incidents, see Adding Knowledge Records Using Resolved Incidents)..
- Authorize KRs, see Authorizer.
- Approve KRs, see Approver.
- Publish KRs, see Publisher.
- View list of KRs, see Viewing List of Knowledge Records (KRs).
- View the history details about a KR, see View Change History.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ