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Viewing Reports_SRM

Viewing Reports_SRM

<< Service Management Help

 Service Request Management

There are various reports that can be generated, viewed, and used for analysis by the Analysts, Managers, and Administrators of the Incident Management module.

List of Service Request Management Reports

To view Reports:

  • Select Reports. The following page is displayed.


    Figure: REPORT page
  • Select the module for which you want to view the reports from the list.


    Figure: REPORT page - Module list
  • Based on the module selected, the relevant reports are listed in the REPORTS section of the page. Click  and  to scroll through the list of reports. Click  icon to hide the REPORTS section of the page. To search for a specific report in the report list, type in the name of the report in the search bar and click the Search icon.


    Figure: REPORT page - REPORTS section
  • Select the report you want to view. The page is populated with the data in the graphical and tabular form. For example, in the following screen shot SLA by Customer report is displayed.


    Figure: SLA by Customer Report - Resolution tab


    Figure: SLA by Customer Report - Response tab

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the REPORTS page.

Filters

Click the Filters icon to specify a particular filter criteria to display reports.

PUSH REPORT

Using the Push Report icon on the Report pages, you can configure the report