Named Analyst License: A unique login id/ e-mail id with Analyst role is considered as a Named User License and the customers cannot create Analyst records in the SUMMIT application beyond the licenses purchased. No generic ids should be used as an Analyst record.
Concurrent Analyst License: Any number of Analysts can be created in the SummitAI application. However, the number of Analysts who can access the SUMMIT application at any given time is limited to the Concurrent Analyst Licenses purchased. If all the available Concurrent Analyst Licenses are consumed at any point of time, an Analyst can still access the application with End User access. The Administrators can allocate the Concurrent Analyst Licenses to Domains, Tenants, and Workgroups. For more information about allocating Concurrent Analyst Licenses, see Allocating Concurrent License.

Note:

For both the license types, unlimited End Users (create Incidents/Service Requests), Approvers, Report Access Users, and Administrators can be created, and no additional licenses are required to perform the tasks, such as creating Incidents, creating Service Requests, approving Service Requests, and viewing Dashboards and Reports.

The Concurrent Analyst License allocation can be done in various ways to best suite the organization's requirements.

Example:

Domain A has two Tenants: Tenant A and Tenant B.
Tenant A has three Workgroups: WG1, WG2, and WG3
Tenant B has three Workgroups: WG4, WG5, and WG6
Total Concurrent Analyst Licenses: 100

Consider the following examples, where Concurrent Analyst License allocation is done in various possible scenarios:

Scenario 1: Allocate all the 100 licenses to Domain A. You cannot allocate more than 100 licenses to Tenant 1 and Tenant 2. If there are multiple Domains and limitation is applied to one Domain only, the Analysts from other Domains can use the available licenses.
Scenario 2: Allocate the Concurrent Analyst Licenses to Tenants instead of allocating them to the Domain. The application displays the number of licenses allocated to Domain A based on the allocations done for Tenant 1 and Tenant 2. In this case, 60 and 40 licenses are allocated to Tenant 1 and Tenant 2, respectively. The application shows 100 licenses are allocated to Domain A. There are 60 licenses available for WG1,WG2, and WG3. 40 licenses are available for WG4, WG5, and WG6. Let's assume that you are an Analyst from WG1 (Tenant 1) and also have access to WG2, Wg3, WG4, WG5, and WG6. If all the 60 licenses from Tenant 1 are in use, the application allows you to use Concurrent License from WG4, WG5, or WG6 (Tenant 2). If all the licenses are in use, you have to log in as an End User.
Scenario 3: Allocate the Concurrent Analyst Licenses to the Workgroups. Let's assume that 5, 25, and 30 licenses are allocated to the WG1, WG2, and WG3, respectively. 20, 10, and 10 licenses are allocated to the WG4, WG5, and WG6, respectively. The application calculates and displays the total count of licenses allocated to Tenant 1, Tenant 2, and Domain A as 60, 40, and 100, respectively.

Concurrent Analyst can also sign in as an another Analyst from a different Workgroup. Let's assume all the 5 and 25 licenses are available from the WG1 and WG2. Now, an Analyst from WG1 signs in and the number of available Concurrent Analyst Licenses becomes 4. If this Analyst switches to another Analyst from WG2, the count of available Concurrent Analyst Licenses becomes 5 (WG1) and 24 (WG2). After the Analyst switches back, the count of available Concurrent Analyst Licenses becomes 4 (WG1) and 25 (WG2).

Figure: Concurrent License Allocation