A Global Tenant is a Tenant, which is configured and available to the Child Tenants (referred as Tenants) as default configuration. All the Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages. They can be either set as Default or can be made Active or Inactive.

Example: ABC is a Global Tenant. HR, IT, Transport, Admin, and Finance are five Tenants under ABC Global Tenant. The configurations, such as Impact, Priority, Urgency, etc., made for Incidents under ABC (Global Tenant) are also available to HR, IT, Transport, Admin, and Finance Tenants. With the help of Global Tenants, it is easier, faster, less prone to errors, to set up the configurations at the Tenant level.

Global Tenant
Figure: Global Tenant

Figure: Global Tenant

Figure: Global Tenant

Advantages

It is easier, faster, and less prone to errors to set up multiple configurations for the multiple Tenants when the Global Tenant configuration is set.

How to configure Global Tenants?

The Global Tenant configuration can be accessed by the Global Domain administrator from the ADMINISTRATIVE SCREENS menu of Role Template page (Admin > Users > Role Template > Select the Role Template > click Other Configuration on the ACTIONS Panel > Select GLOBAL TENANT drop down under ADMINISTRATIVE SCREENS).

Global Tenant can be configured for the following pages of the Incident Management module:

Priority
Impact
Urgency
Workgroup
Analyst
New Tenant
Category
Classification