SummitAI Service Management Help

The Audit Log records the details of the changes made by Administrators in the application. The tracking of these changes is important to troubleshoot a problem or to keep a record of important changes. The changes done in each module are tracked and recorded, and a mail notification is triggered to the configured e-mail recipients.

The Audit Log records the changes, such as adding details, editing/modifying the existing details, activating/deactivating details, selecting or removing details, and so on.

Where is Audit Log Recorded?

The changes are recorded for the configuration pages for the following modules:

Incident Management

Incident Masters - Feedback Configuration
Incident Masters - Category
Incident Masters - Classification
Incident Masters - Checklist
Incident Masters - Closure code
Incident Masters - Log Incident Page
Incident Masters - Pending Reason
Incident Masters - Resolution Code
Incident Masters - Incident Handling Evaluation
Others - Cost Configuration
Others - E-mail Notification
Others - SMS Notification
Others - Feedback Question
Others - Information Ticker
Others - Major Incident
Others - Rule
Others - User Type
Others - Auto Work Order Configuration
Others - Standard Operating Procedure (SOP) Mapping
SLA Configuration - Impact
SLA Configuration - Priority
SLA Configuration - SLA Matrix By CI
SLA Configuration - Priority Matrix
SLA Configuration - Workgroup SLA Window
SLA Configuration - SLA Service Window
SLA Configuration - SLA Matrix
SLA Configuration - Urgency
TFS - TFS Configuration
TFS - Config WI Field
TFS - Configure V-V Mapping
TFS - Configure Mapping Profile
TFS - Configure Profile Mapping

Asset Management

Asset Masters - Location and Store
Asset Masters - Key Field Mapping
Asset Masters - Action Attribute Configuration
Asset Masters - Notifications and Templates
Asset Masters - Allocation Form Template
Software - Software License Mapping
Software - Baseline Profile List
Software - Software Profile Mapping
Software - Software Blacklisting
Depreciation - Depreciation Formula
Depreciation - GAAP Depreciation
Depreciation - Field Mapping
Others - Alert Configuration
Others - Update Asset Serial Number
Others - E-mail Notification
Others - Store Threshold
Others - Additional Discovery
Others - Approval Matrix
Others - Application Settings
Others - Movement Configuration
Others - Local Password Management
Mapping - Custom Hardware Variance
Application Control - Create/Update Profile
Application Control - Master Configuration
Patch Management - Configuration

Service Request Management

Service Request Masters - Classification
Service Request Masters - Feedback Configuration
Service Request Masters - Closure Code
Service Request Masters - Checklist
Service Request Masters - Feedback Question
Service Request Masters - Information Ticker
Service Request Masters - Pending Reason
Service Request Masters - Resolution Code
Service Request Masters - Work Order - Catalog Mapping
Recertification - Application Configuration
Recertification - User Application Mapping
Recertification - Recertification Period
SLA Configuration - Impact
SLA Configuration - Priority
SLA Configuration - Priority Matrix
SLA Configuration - Workgroup SLA Window
SLA Configuration - SLA Service Window
SLA Configuration - SLA Matrix
SLA Configuration - Urgency
Approval Reminder configuration
User Type
Service Request Masters - Service Category
Service Request Masters - Approver

Change Management

Change Type
Change Category
Change Advisory Board
Category
Risk
Priority
Impact
Urgency
Priority Matrix
Risk Questions And Answers
Checklist
Lead Period
Change Manager
Closure Code
Defect Severity
Defect Priority
System Impact
Status Configuration

CMDB

Classification
Discovery Configuration
Change Blackout Window
Criticality
Make
Schedule Maintenance
Services
CI Relation Type
Notification

Knowledge Management

Knowledge Record Approver
Category
Classification
Link External Websites
Reason

Problem Management

Approver
Auto Creation Settings
Category
Classification
Closure Code
Impact
Priority
Priority Matrix
RCA Type
Reviewer
Source
Urgency

Admin

Users - User List
Users - Role Template
Users - Custom Tab
Infrastructure - Tenant
Infrastructure - SMTP Configuration
Infrastructure - Workgroup
Infrastructure - Analyst
Infrastructure - Application Settings
Infrastructure - Custom Scheduler
Infrastructure - Common Masters
Infrastructure - Form Builder
Infrastructure - Authentication Configuration
Infrastructure - Archival
Infrastructure - Theme Configuration
Infrastructure - Widgets -New Widget
Infrastructure - Widgets -New Widget tab
Infrastructure - Widgets -Widget Report
Infrastructure - Widgets -Widget Report Access
Customer - Customer Custom Tabs
Customer - Customer List
Customer - Customer/Vendor SLA Matrix
Vendor - Vendor List
Password Management - Security Question
Password Management - Keyword Message
Password Management - Mapping Security Questions
Automation - Run Book Automation
Automation - Run Book Scripts
Automation - Script Based Monitoring
Discovery & Monitoring - Script Based Monitoring
Discovery & Monitoring - Script
Discovery & Monitoring - SNMP MIB
Discovery & Monitoring - SNMP Based Monitoring
Discovery & Monitoring - Vendor MIBs
Discovery & Monitoring - Monitoring Account
Notifications - Bulletin Board
Notifications - Alerts
Notifications - Notification Parser
Notifications - Notification Template
Notifications - Mailbox
Notifications - SMS Gateway Configuration
Documents- Standard Operating Procedure (SOP)

References

To view the Audit report and logged in user details, see Summit Audit Log for Login Accounts.

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