SummitAI Service Management Help

You can notify the users about the common or known errors, or any other general information using Information Ticker. The Information Ticker messages are displayed as moving text messages on the NEW INCIDENT page. You can add and modify Information Tickers for Incidents under a Tenant.

To configure Information Ticker:

Select Incident > Configuration > Others > Information Ticker.
On the INFORMATION TICKER page, click the ADD NEW on the ACTIONS panel.
Select the Tenant and type in the new Information Ticker details. For information about the fields on the INFORMATION TICKER page, see Field Description.
Click SUBMIT. A new Information Ticker is configured.

Figure: INFORMATION TICKER page

Field Description

The following table describes the fields on the INFORMATION TICKER page:

Field	Description
DETAILS
Start Time	Specify the Start Time from which the Information Ticker should be displayed. Click the Calendar icon to select an appropriate start date and time.
End Time	Specify the End Time till which the Information Ticker should be displayed. Click the Calendar icon to select an appropriate end date and time.
Subject	Type in the subject text for the Information Ticker.
Description [MAX 200 Chars]	Type in the description text for the Information Ticker.
Customers	Select one or more customers that you do not want to associate with the Information Ticker from Available Customers list and click the icon to move to the Restricted Customers list. The Information Ticker will be not be visible to the customers added under the Restricted Customers list. To remove a customer from the Restricted Customers list, select the customer and click the icon.
Locations	Select one or more locations that you do not want to associate with the Information Ticker from Available Locations list and click the icon to move to the Restricted Locations list. The Information Ticker will not be available to the locations added under the Restricted Locations list. To remove a location from the Restricted Locations list, select the location and click the icon.
Active	Indicates the status set for the Information Ticker. If selected, the Information Ticker is displayed as per the configured date and tome, selected customers, and locations. If not selected, the Information Ticker becomes an inactive value and is not displayed.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INFORMATION TICKER page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Information Tickers configured for the selected Tenant.

INFORMATION TICKER page: List of Information Tickers

Figure: INFORMATION TICKER page: List of Information Tickers

To edit an Information Ticker detail, click the Subject. Make appropriate changes and click SUBMIT.
To display the inactive Information Tickers, click the Include Inactive check box.

Note:

When the Information Tickers are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Information Ticker.