SummitAI Service Management Help

You can configure the list of fields that are displayed on the NEW INCIDENT page. You can configure one or more fields and provide required display names to the fields as per the organizational needs. Also, you can make a field mandatory where the users must fill in a value to save the record.

To configure Log Incident page:

Select Incident > Configuration > Incident Masters > Log Incident Page.
On the LOG INCIDENT PAGE, select the Tenant.
Select the Customer name in the Customer list box.
Select the check boxes for the fields that is to be displayed on the NEW INCIDENT page. You can also specify a specific label name for the fields under Label and indicate if the field should be mandatory by selecting the Mandatory check box.
Click SUBMIT to save the configuration.

Figure: LOG INCIDENT PAGE

Based on the selections on the LOG INCIDENT PAGE, the options are displayed on the NEW INCIDENT page using which the End Users can log new Incidents (see: Logging Incidents_IM 1).

Note:

You can create the Custom Groups and Custom Group Values by using the Form Builder (Admin > Basic > Infrastructure > Form Builder). Using Custom Groups, you can define custom sections on the NEW INCIDENT page. Using Custom Group Values, you can add Custom Fields under the custom sections on the NEW INCIDENT page (see: Configuring Custom Fields for Incident Management 1).