SummitAI Service Management Help

Open Incident report displays the count of all the open incidents (for a selected set of Workgroups) for the time period you specified (and Tenant you selected). Under the Summary tabs, the count of all the open incidents by Priority, Workgroup and User Type is displayed. Under the Detailed tab, a detailed list of all the open incidents with information, such as Incident ID, Log Time, Status, Source, Caller, Category, and so on. are displayed.

OPEN INCIDENT REPORT
Figure: OPEN INCIDENT REPORT

On the table, click the incident count hyperlink to view the incident list for the selected priority and duration. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports 1.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the OPEN INCIDENT REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the OPEN INCIDENT REPORT page.

Report: FILTERS pop up window
Figure: Report: FILTERS pop up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.