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You can configure Problem Templates to auto-log the Problem Records.

To configure Problem Templates:

Select Operations > Configuration > Events > Problem Template.
On the PROBLEM TEMPLATE page, click ADD NEW on the ACTIONS panel.
Click on the Filters icon and select the Tenant. Fill in the other required details. For more information about fields on the PROBLEM TEMPLATE page, see Field Description.
Click SUBMIT. The Problem Template is configured.

Figure: PROBLEM TEMPLATE page

Field Description

The following table describes the fields on the PROBLEM TEMPLATE page:

Field	Description
DETAILS
Template Name	Type in the name for the Problem Template.
Problem Record Tenant	Lists the configured Tenants. Select a Tenant from the list.
Classification	Lists the various Classifications under which the Problem Record can be considered for resolution. To select the Classification, click the Search icon. The Classification pop-up page is displayed. You can use the Expand icon to view the sub?classifications in the Classification tree. Select the Classification that you want to associate with the Problem Record.
Category	Lists the various Categories under which the Problem Record can be considered for resolution. To select the Category, click the Search icon. The Category pop-up page is displayed. You can use the Expand icon to view the Sub-Categories in the Categories tree. Select the Category that you want to associate with the Problem Record.
Initiator	Specify the name of the initiator for the Problem Template. You can click the Search icon to search the user. For more information, see Searching Users.
Impact	Lists the configured Impact values. Select the Impact value for the Problem Template from the list.
Urgency	Lists the configured Urgencies. Select the Urgency for the Problem Template from the list.
Priority	Lists the configured Priorities. Select the Priority for the Problem Template from the list.
Assigned Workgroup	Select the Workgroup with which you want to associate the Problem Template.
Active	Indicates the status of the Problem Template. If selected, the Problem Template is active and is displayed in the Problem Templates list. If not selected, the Problem Template becomes inactive.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PROBLEM TEMPLATE page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Problem Templates for the selected Tenant.

PROBLEM TEMPLATE: List of Problem Templates
Figure: PROBLEM TEMPLATE: List of Problem Templates

To modify a Problem Template, click the configured Template Name. Make appropriate changes and click SUBMIT.
To display the inactive Problem Templates, click the Include Inactive check box.

Note:

When the Problem Templates are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Problem Template.

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