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SummitAI Suite can be accessed using Internet Explorer version 10 and above. The End User pages are supported in

Internet Explorer version 8.0.7 and above (Windows 7 Operating System).
Microsoft Edge version 40.15063.674.0 and above
Firefox version 30 and above
Chrome version 30 and above
Safari version 5.1.7
Note:

With IE version 8 & 9, only End User pages for Service Management will be accessible. For all other modules and roles, IE version 10 or above is required.

The System Administrator provides the user name and password. The login credentials are configured based on the number of licenses and the opted SummitAI IT Management Suite package.

To Sign in:

Type in the SummitAI URL in the address bar of the browser.
The SIGN IN page is displayed.

Figure: SIGN IN page
Type in your user name and password.
Note:

Ensure that you type in the correct User Name and password as provided by your System Administrator. If you type in an incorrect user name or password, the application displays an error message.
Click SIGN IN.
Select the Remember me check box for the browser to remember the user name and password.
Note:

When users try to log into the SummitAI Web Application account using multiple devices, two different browsers, or two different tabs (including incognito mode), a DUPLICATE LOGIN pop-up window with a message "Your last logged in session is still active. Click CONTINUE to log out of the previous session and to continue with this device” is displayed. If the user clicks CONTINUE, the previous session becomes inactive, and if any actions are performed on this inactive session, an error message is displayed.
If GDPR is enabled, you are redirected to the GDPR CONSENT FORM. Accepting this consent by clicking the ACCEPT button is considered that you are agreeing to display your personal data to the Analysts and Administrators of the SummitAI application.

Figure: GDPR CONSENT FORM

The following pop-up window with a confirmation message is displayed, when you click ACCEPT button.

Figure: GDPR CONSENT FORM - ACCEPT pop-up window

If you click OK on the GDPR Consent Form - ACCEPT pop-up window, you are redirected to the home page of the SummitAI application. If you click Cancel, the control remains in the GDPR CONSENT FORM screen.
If you click DECLINE on the GDPR CONSENT FORM, your personal data will be wiped out from the SummitAI database records. The following pop-up window with a confirmation message is displayed, when you click DECLINE.

Figure: GDPR Consent Form - DECLINE pop-up window

If you click OK, on the GDPR Consent Form - DECLINE pop-window, you will not be able to use the SummitAI application anymore. The next time you try to use the Application, you will receive the GDPR Consent Form pop-up again. Click ACCEPT to allow displaying of your personal data and continue to use the Application.
If the user tries to log in to the SummitAI application after declining the GDPR CONSENT FORM, the pop-up window given below is displayed.

Figure: GDPR Consent Form Declined - Accept Now?

If you click OK on the GDPR Consent Form Declined - Accept Now? pop-up window, you will be redirected to the GDPR CONSENT FORM. If you click Cancel, you will be logged out of the SummitAI application.

Note

If GDPR is not enabled, you will be redirected to the SummitAI home page, when you click SIGN IN on the SIGN IN page.

Windows Authentication

You can also login into the application using the Windows authentication with direct Active Directory (AD) authentication and Active Directory Federation Services (ADFS) based authentication.

Windows Authentication
Figure: Windows Authentication

References

To log out, see Logging Out.
If you forgot the password to log in to the SUMMIT application, see Forgot Password.

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