Configuring Cost_IM
- Enterprise IT
- Mayuresh Balaji Kamble (Unlicensed)
- Shilpa K (Deactivated)
- Aravind Naik (Unlicensed)
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Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Information Ticker
Configuring Voice Call Notifications
Mapping Standard Operational Procedures
Configuring End User Incident Details Page
You can add and modify Cost for a Tenant. You can capture the Cost and Effort details by Incidents and by Analysts.
To configure cost:
- Select Incident > Configuration > Others > Cost Configuration.
- On the COST CONFIGURATION page, click ADD NEW on the ACTIONS panel.
- Select the Tenant and type in the required cost details. For information about fields on the COST CONFIGURATION page, see Field Description.
- Click SUBMIT. The new Cost details are added.
Figure: COST CONFIGURATION page
Field Description
The following table describes the fields on the COST CONFIGURATION page:
Field | Description |
---|---|
DETAILS | |
Type | Select a type by which the Cost is configured.
Based on the selected option, different fields are displayed on the page. In the above figure, the By Workgroup option is selected as the Type. |
Workgroup | Select the Workgroup for which the Cost is configured. |
Customer | Select the Workgroup for which the Cost is configured. |
Average Cost | Type in the average cost/person/hour. |
Active | Indicates the status of the Cost.
|
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the COST CONFIGURATION page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Cost values configured for the selected Tenant, Type, and Workgroup.
Figure: COST CONFIGURATION page: List of Cost values
- To edit a Cost value, click the Workgroup. Make appropriate changes and click SUBMIT.
- To display the inactive Cost values, click the Include Inactive check box.
Note:
When the Cost Configurations are displayed under the LIST table, the button ADD NEW and IMPORT are displayed on the ACTIONS panel.
- Click ADD NEW to configure a new Cost Configuration.
- Click IMPORT to update or create multiple Cost Configuration, importing the Master Excel template. Upon clicking IMPORT, you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the COST CONFIGURATION page. For more information see Importing Master Template Gen.
Filters
Click Filters to specify a particular filter criteria to display the configured Cost for Incidents. On clicking the Filters icon, the FILTERS pop-up page is displayed. Specify the Tenant, Type (By Workgroup or By Analyst), and the Workgroup. Click SUBMIT.
Figure: FILTERS pop-up page
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ