Configuring Defect Priority_CM

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Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Contents
Change Management
Change Manager
Change Record Status
Change Types
Various Roles in Change Management Approval Flow
End Users
Creating Change Request
Viewing Change Request
Analysts
Creating Change Records
Approving Change Records
Creating Tasks for Change Records
Logging Defects
Creating Standard Templates
Scheduling CAB Meeting
Viewing List of Change Records CRs
Viewing List of Tasks
Administrators
Configuring Change Management Module
Configuring Change Category
Configuring Category
Configuring Custom Fields for Change Management
Configuring Change Advisory Board (CAB) Members
Configuring Defect Severity
44708749
Configuring Fields
Configuring Impact
Configuring Lead Period
Configuring PIR Reviewer
Configuring Priority
Configuring Priority Matrix
Configuring Risk
Configuring Risk Matrix
Configuring Risk Questions and Answers
Configuring Change Manager
Configuring Change Types
Configuring Closure Codes_CM
Configuring Status
Configuring Checklist_CM
Configuring System Impact
Configuring Task Template
Reports
Change Record List
Change Record Schedule Report
Change Type Report
Change Record Workgroup Report
Change Record Status Summary Report

You can configure Priority of a Defect for a Change Record.

To configure Defect Priority:

  1. Select Change > Configuration > Defect Priority.
  2. On the DEFECT PRIORITY page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Defect Priority details. For information about the fields on the CONFIGURE DEFECT PRIORITY page, see Field Description.
  4. Click SUBMIT. A new Defect Priority is configured.

    DEFECT PRIORITY page
    Figure: DEFECT PRIORITY page

Field Description

The following table describes the fields on the DEFECT PRIORITY page:

Field

Description

DETAILS

Priority Name

Specify the name of Defect Priority.

Sort Order

Specify the sort order for the Defect Priority.

Default

Select this check box to display the Defect Priority as a default selection on other pages of the application.

Active

Indicates the status set for the Defect Priority.

  • If selected, the Defect Priority becomes an available option on the other pages of the application.
  • If not selected, the Defect Priority becomes an inactive value. The inactive Defect Priority values are not displayed in the Defect Priority list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the DEFECT PRIORITY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Defect Priority configured for the selected Tenant.

Figure: Defect Priority page: List of Defect Priority values

  • To edit a Defect Priority value, click the Priority Name value. Make the appropriate changes and click SUBMIT.
  • To display the inactive Defect Priority values, click the Include Inactive check box.

Note:

When the Defect Priority values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Defect Priority value.

References