CSAT Survey _SRM

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Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

 Service Request Management

Service Request Management

What is Survey?

Survey is a Customer Satisfaction Survey configured and sent to the End Users. The response to the Surveys serve as a tool to measure the quality of resolution offered by the Analysts. You can provide feedback to the Surveys on the SURVEY page.

To take Survey:

  1. Click Request > User > Survey. The SURVEY page is displayed.

    SURVEY LIST
    Figure: SURVEY LIST

  2. Click the required Survey under the Survey List.
  3. Specify the required information and click SUBMIT.

    PERIODIC SURVEY page
    Figure: PERIODIC SURVEY page