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CSAT Survey _SRM
CSAT Survey _SRM
Enterprise IT
Mayuresh Balaji Kamble (Unlicensed)
Shilpa K (Deactivated)
Owned by Enterprise IT
SummitAI Service Management Help
Service Request Management
Concepts
End Users
Analysts
Administrators
Configuring Service Request Management Module
Configuring Custom Fields _SRM
Configuring Work Order- Catalog Mapping
Configuring Workgroup SLA Window
Configuring SLA Service Windows
Copying Data from Incident Management
Configuring Information Ticker
Configuring End User SR Details Page
Configuring SR E-mail Notifications
Configuring SR SMS Notifications
Configuring Recertification Period
Reports
What is Survey?
Survey is a Customer Satisfaction Survey configured and sent to the End Users. The response to the Surveys serve as a tool to measure the quality of resolution offered by the Analysts. You can provide feedback to the Surveys on the SURVEY page.
To take Survey:
- Click Request > User > Survey. The SURVEY page is displayed.
Figure: SURVEY LIST - Click the required Survey under the Survey List.
- Specify the required information and click SUBMIT.
Figure: PERIODIC SURVEY page
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