SummitAI Service Management Help

Contents
Problem Management
Problem Record Status
Analysts
Creating Problem Records (PRs)
Viewing List of Problem Records
Approving Problem Records (PRs) and Root Cause Analysis (RCA)
Viewing or Approving Pending Problem Records
Administrators
Configuring Approvers
Configuring Priority Matrix
Configuring Category
Configuring Classification
Configuring Closure Codes
Configuring Problem Management Module
Configuring Impact
Configuring Resolution Codes
Configuring Sources
Configuring Reviewer
Configuring Urgency
Configuring RCA Types
Configuring Priority
Configuring Auto Create Problem Records
Reports
Search Report

Administrators are the users with special privileges who can configure the SUMMIT Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.

You, as an Administrator, can perform the following actions using the Problem Management module:

Configuring the Problem Management Module, see Configuring Problem Management Module
Configuring Category, see Configuring Category
Configuring Classification, see Configuring Classification
Configure Urgency, see Configuring Urgency
Configuring Approvers, see Configuring Approvers
Configuring Resolution Codes, see Configuring Resolution Codes
Configuring Closure Codes, see Configuring Closure Codes
Configuring Priority Matrix, see Configuring Priority Matrix
Configuring Impact, see Configuring Impact
Configuring RCA Types, see Configuring RCA Types
Configuring Priority, Configuring Priority
Configuring Sources, see Configuring Sources
Configuring Auto Create Problem Records (PRs), see Configuring Auto Create Problem Records

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