SummitAI Service Management Help

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Who are Administrators?

Administrators are the users with special privileges who can configure the SummitAI Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.

You, as an Administrator, can perform the following actions in the Change Management_SM module:

Configure the Change Management module, see Configuring Change Management Module
Configuring the Custom Fields for Change Management, see Configuring Custom Fields for Change Management
Configure the CAB members, see Configuring Change Advisory Board (CAB) Members
Configure the Change Manager, see Configuring Change Manager
Configure Change Types, see Configuring Change Types
Configure Defect Severity values, see Configuring Defect Severity_CM
Configure Defect Priority values, see Configuring Defect Priority_CM
Configure Closure Codes, see Configuring Closure Codes_CM
Configuring Impact, see Configuring Impact_CM
Configuring Priority, see Configuring Priority_CM
Configuring Priority Matrix, see Configuring Priority Matrix_CM
Configuring Risk, see Configuring Risk_CM
Configuring System Impact, see Configuring System Impact_CM
Configuring Urgency, see Configuring Urgency_CM
Configuring Status, see Configuring Status_CM
Configuring Risk Questions and Answers, see Configuring Risk Questions and Answers_CM
Configuring Risk Matrix, see Configuring Risk Matrix_CM
Configuring Category, see Configuring Category
Configuring Lead Period, see Configuring Lead Period_CM
Configuring Checklist, see Configuring Checklist_CM
Configuring Fields, see Configuring Fields_CM
Configuring Task Template, see Configuring Task Template_CM
Configuring PIR Reviewer, see Configuring PIR Reviewer_CM

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