SummitAI Service Management Help

Contents
Knowledge Management
End Users
Knowledge Dashboard
Analysts
Viewing List of Knowledge Records_KRs
Adding Knowledge Records (KRs)
Authorizing Knowledge Records (KRs)
Approving Knowledge Records (KRs)
Publishing Knowledge Records (KRs)
Administrators
Configuring Category
Configuring Classification
Configuring Knowledge Record Approvers
Configuring Reasons
Configuring External Websites
Configuring Custom Fields For Knowledge Management
Configuring Knowledge Management Module
Viewing Reports
Feedback Report
Least Viewed KRs Report
KB Status Report

End Users are the users of the organization's IT infrastructure. Whenever, they face issues in working in the IT infrastructure (for example, slow internet, crashed computer, virus attack, etc.), they raise Incidents to report the issues. The End Users may refer to the Knowledge Records to solve their issues by themselves. This helps in quick resolution of issues and lesser number of Incidents.

You, as an End User, can perform the following actions using the Knowledge Management module:

View Knowledge Dashboard, see Knowledge Dashboard

SummitAI Service Management Help

Release Notes | Installation Guide | Other Documents

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