How to view Incident user search history?

You can view the list of Incidents logged by the End User based on the Category.

To view the End User Incident history:

On the INCIDENT DETAIL page (Dashboard > ANALYST DASHBOARD > INCIDENTS > MY WORKGROUP), click the USER INCIDENT HISTORY icon. The USER INCIDENT HISTORY pop-up page is displayed. For more information about the fields on the USER INCIDENT HISTORY pop-up page, see Field Description.

USER INCIDENT HISTORY pop-up page

Figure: USER INCIDENT HISTORY pop-up page

Field Description

The following table describes the fields on the USER INCIDENT HISTORY pop-up page:

Field	Description
Category	Displays the Category of the Incidents with the count of Incidents logged under the Category.
Select	Click to view the Incident details.
Incident ID	Displays the Incident ID.
Request Date	Displays the request date and time for the Incident.
Description	Displays the description of the Incident.
Priority	Displays the Priority of the Incident.
Status	Displays the status of the Incident.

Loading