SummitAI Service Management Help

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Report Description

The Incident by Category Report is a graphical report that displays the Category-wise distribution of Incidents.

CATEGORY CHART page

Figure: CATEGORY CHART page

Click the bar to view the tabular report showing the list of Incidents logged for the selected Category and the graphical report showing the Child Category-wise distribution of Incidents, if Child Category exists. You can continue to drill down by clicking the bar graph to view the reports for all the Child Categories.

CATEGORY WISE INCIDENTS page Figure: CATEGORY WISE INCIDENTS page

CATEGORY WISE INCIDENTS page (Child Categories)

Figure: CATEGORY WISE INCIDENTS page (Child Categories)

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENTS BY CATEGORY REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the CATEGORY CHART page.

FILTERS pop up

Figure: FILTERS pop up

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