Adding Master Configuration
- Aravind Naik (Unlicensed)
- Shilpa K (Deactivated)
- Chilukuri Srinivasa Reddy (Unlicensed)
- Mayuresh Balaji Kamble (Unlicensed)
Configuring Application Settings
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA
2019-09-30_08-38-31_Configuring Mailbox
2020-04-07_12-45-08_Proxy View
2019-09-30_07-46-16_Configuring Vendor MIBs
To configure the conference call feature, the User needs to set the Master values. The User can configure a set of common values for conference calls.
To Add Master Configuration:
- Select Admin > Advanced > Notifications > Conference Call. The CONFERENCE CALL page is displayed.
- On the ACTIONS panel, click MASTER CONFIGURATION. The MASTER CONFIGURATION page is displayed.
Figure: MASTER CONFIGURATION page - Specify the required information on the DETAILS section of the MASTER CONFIGURATION page and click SUBMIT. For more information about the fields on the MASTER CONFIGURATION page, see FIELD DESCRIPTION.
FIELD DESCRIPTION
The following table describes the fields on the MASTER CONFIGURATION page:
Fields | Description |
---|---|
Voice Type | Select Man, Woman or Alice as the voice type. |
Language | Select the language from the drop-down list. |
Welcome Message | Specify the voice message that you want to communicate on connecting the call. |
Validation Message | Specify the voice message that you want to communicate, if the participant tries to join an outdated conference call. |
No Input Message | Specify the voice message that you want to communicate when no input is provided by the participant. |
This section explains all the icons displayed on the ACTIONS panel of the MASTER CONFIGURATION page.ACTIONS
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured Conference Calls for the selected Module and Tenant.
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