SummitAI Service Management Help

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You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the General tab of the Change Record (CR).

To configure Priority Matrix:

Select Change > Configuration > Priority Matrix.
On the PRIORITY MATRIX page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
Click SUBMIT. A new Priority Matrix is configured.

Figure: PRIORITY MATRIX page

Field Description

The following table describes the fields on the PRIORITY MATRIX page:

Field	Description
DETAILS
Urgency	Select an Urgency to which you want to associate the Priority from the list.
Impact	Select an Impact to which you want to associate the Priority from the list.
Risk	Select a Risk to which you want to associate the Priority from the list.
Priority	Select a Priority to which you want to associate the Risk, Impact, and Urgency from the list.
Active	Indicates the status set for the Priority Matrix. If selected, the Priority Matrix becomes an available option on the other pages of the application. If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the Priority Matrix list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Priority Matrix values configured for the selected Tenant.

PRIORITY MATRIX page: List of Priority Matrix values

Figure: PRIORITY MATRIX page: List of Priority Matrix values

To edit a Priority Matrix value, click the Priority value. Make the appropriate changes and click SUBMIT.
To display the inactive Priority Matrix values, click the Include Inactive check box.

Note:

When the Priority Matrix values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Priority Matrix value.

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