Service Portfolio Management
What is Service Portfolio Management (SPM)?
The Service Portfolio refers to a group of Services that is offered to the customers, which include currently offered Services, new Service development, ongoing Service Improvement Plans, and so on. It also includes Third-Party Services that are part of Service offerings to customers and co-services that is offered to customers by the combined effort of both parties (internal and the third-party support). The SUMMIT AI Service Portfolio Management module is about driving an organizational effort towards developing new Services, modifying existing Services, or retiring ‘old’ Services. To accomplish this goal, the following set of activities are performed in an organization on a periodic basis:
- Define: Inventory Services, specify business cases, and validate portfolio data.
- Analyze: Maximize portfolio value, align and prioritize, and balance supply and demand.
- Approve: Finalize proposed portfolio, authorize Services, and resources.
- Chart: Communicate decisions, allocate resources, and charter Services.
Figure: Service Portfolio Management Process
What are the Various Roles in Service Portfolio Management?
Following are the various roles involved in the Service Portfolio Management process:
- Service Portfolio Requester: A member who creates a new Service Portfolio Record (SPR). In addition, the Requester can view and edit the existing SPRs.
- Service Portfolio Record Authorizer: A Workgroup Owner who has the authorizing rights for creating or modifying a SPRs.
- Service Portfolio Record Approver: A member responsible to review and approve SPRs,responsible to classify records and assign Workgroups and Analysts for fulfillment of the SPRs.
- Implemented: A member responsible to execute tasks for fulfillment of a SPR.
References
To know the difference between Service Catalog Management and Service Portfolio Management modules, see SPM Vs. SCM.