Overview

Overview

The NextGen conversational AI called Digital Agent is a conversational digital assistant that helps end users by answering questions in conversations. Digital Agent always starts by addressing or identifying users with a welcome message. The end user can start conversation in natural language to rapidly address their problems or to answer their queries. 

Digital Agent is built on Natural Language Processing (NLP) to understand the user intentions and perform accordingly. Also, the tasks associated with service requests can be automatically resolved. 

Digital Agent is geared up to handle less important but high-volume issues & requests such as password resets, communicating policy (Ex: Leave, travel etc.,) information etc., intelligently and which in turn can save a tremendous amount of time for your analysts & subject matter experts and allow them to focus on important and critical tasks.

Discover Next Generation Chatbot

The fast-paced demand to achieve more within less time has challenged technology. Interestingly, with the evolution of Artificial Intelligence (AI) and chatbot, a virtual assistant, we are able to not only address the many challenges but also exceed expectations by providing a plethora of benefits.

SummitAI is pleased to introduce Digital Agent (formerly CINDE) which is your "next best friend". The newly rebranded Digital Agent is power-packed with a robust and scalable bot based on Natural Language Processing (NLP) that understands the user's intent and classifies it as Service Request or an Incident. Digital Agent helps you in quickly resolving incidents or raise a service request in conversational English using WebChat or MS Teams channel.        


Digital Agent as a Platform provides you:

  • Built-in Natural Language Processing tasks such as intent classification, spell checking, entity extraction, and many others
  • Built-in Conversation Studio with predefined functionalities to support Service Management conversations (End user) and workflows
  • Support for popular messaging channels like Microsoft Teams and an embeddable web chat.
  • Provides Conversational Analytics
  • Answering FAQs
  • Log an Incident & Request
  • Status enquiries on incidents & requests

Operational Impact

The following infographic displays the operational impact of Digital Agent.

Key Feature Offerings

Personalized Experience  

Digital Agent is built on SummitAI Powered AI Engine to deliver smart, personalized & meaningful conversations to resolve the reported issues & requests quickly. Administrators can setup custom avatars, conversation flows and many more for users where they run Digital Agent.

Advanced Natural Language Understanding (NLU) Engine

An industrial-grade native NLU engine, from domain specific natural language to structured data.

 Pre-built conversation Flows 

Quickly deploy the AI Powered Digital Agent to any environment using the templates designed for most of the enterprises.

Conversational Studio 

Visual interface with drag and drop components to build custom conversational journeys without much advanced skillsets.

 Channel integrations

Connect your Digital Agent to SummitAI Web Portal, Enterprise collaboration platform such as Microsoft Teams.

Analytics

Dashboards and tools to provide a clear understanding of other user engagement and Digital Agent performance.

 

Digital Agent Functionalities

Before we dive into detailed sections, the following are the key aspects of Digital Agent.


Previous Releases 

Tahoe SP2 |Tahoe SP1 | Denali SP3 | Denali SP1 | Denali | Sierra SP1 | Sierra | Alps SP1 | Alps