Digital Agent Home
- OverviewDA204
- Service Desk Intelligence
- Auto Resolution
- Enabling Digital Agent with SummitAI application
- Creating Tickets with Digital Agent
- Integrating Digital Agent with Service Request
- Chitchat and FAQ
- Configuring Chat Platforms with Digital Agent
- Actions on Tickets
- Spellcheck using Digital Agent
- Status Flow of Tickets
- Live Agent Transfer
- Multi-tenancy2
- IM Rules
- LAT in Multi-tenancy
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