Configuring Chat Platforms with Digital Agent

Digital Agent for multiple channels: Turning chat conversations into a symphony of possibilities!

Digital Agent is available on multiple channels like WebChat, Microsoft Teams, and Slack. Configuring Digital Agent for multiple channels is the key to expanding your reach and enhancing customer interactions. With the right setup, you can seamlessly deploy Digital Agent on various platforms.

Figure: Integrating Digital Agent with different channels

Configure your chat platform as part of prerequisite before you install and use Digital Agent. The configuration steps differ for Web Chat, Microsoft Teams, and Slack. Refer to the following configuration processes depending upon the chat platform in which you want to configure Digital Agent.

Integrating Web Chat with Digital Agent

If you use Web Chat as the chat platform, you must configure your Web Chat before using Digital Agent.

Integrating Microsoft Teams with Digital Agent

If you use Microsoft Teams as your chat platform, you must create a bot app and a bot for Microsoft Teams and configure the messaging endpoint. Take the following steps to configure your Microsoft Teams for Digital Agent.

Integrating Slack with Digital Agent vDigitalAgentV2.0.0

If you use Slack as the chat platform, you must create and install one Slack App.