Configuring Incident Templates
You can define Incident Templates for a Tenant. The Incident Templates define the template of the Incident to be logged in case of an Event, which requires an Incident to be logged.
To configure Incident Templates:
Select Operations > Configuration > General > Incident Template.
On the INCIDENT TEMPLATE page, click the Filters icon and select the Tenant. Click ADD NEW on the ACTIONS panel.
Fill in the required details. For more information about the fields on the INCIDENT TEMPLATE page, see Field Description.
Click SUBMIT. The new Incident Template is configured.
Figure: INCIDENT TEMPLATE pageField Description
The following table describes the fields on the INCIDENT TEMPLATE page:
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT TEMPLATE page:
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured Incident Templates for the selected Tenant.
Figure: INCIDENT TEMPLATE page: List of Incident Templates
To modify an Incident Template, click the configured Template Name. Make appropriate changes and click SUBMIT.
On the INCIDENT TEMPLATE page, while modifying an existing Incident Template, the CHANGE HISTORY icon is displayed on the ACTIONS panel. Click the CHANGE HISTORY icon to view the change history for the Incident Template.
Figure: TEMPLATE NAME : <TEMPLATE NAME> pop-up pageClick the Print Table icon to print the JOURNAL table details.
Click the Export to Excel icon the export the JOURNAL table details to an excel sheet.
To display the inactive Incident Templates, click the Include Inactive check box.